We build optics based on our commitment to your absolute satisfaction. That's why Vortex products are unconditionally guaranteed. Vortex pledges this Very Important Promise to you, a Very Important Person, and that's why we call it the VIP warranty. In the event that your Vortex product requires service, no matter the cause, Vortex Optics will repair or replace the product at no charge to you. Just call Vortex Optics for prompt, friendly, professional service of products covered by the VIP warranty.